Insurance Policy

Insurance Policy

1. Coverage and Limitations

Our insurance policy covers losses or damages to packages handled by our service under specific conditions. This policy provides limited liability for goods in transit and is subject to the terms and conditions outlined here. The coverage applies only to packages that meet all requirements stated below.

2. Eligibility for Coverage

Insurance is available only for items that are declared at the time of shipping and comply with our terms and conditions. Any prohibited or restricted items, as specified in our Prohibited Items List, will not be eligible for insurance coverage. Coverage is not extended to packages that do not have a valid tracking number assigned by our system.

3. Limitations of Liability

Our maximum liability for loss, damage, or delay is limited to the declared value of the package or the maximum coverage limit stated in the shipping contract, whichever is lower. The following situations are excluded from coverage:

Acts of nature (e.g., floods, earthquakes, hurricanes)

Delays or losses due to customs or regulatory inspections

Packages improperly packed or labeled by the sender

Losses resulting from incorrect or incomplete shipping information provided by the customer

4. Claims Process

In the event of loss or damage, a claim must be filed within 30 days of the delivery date. Claims filed after this period may not be eligible for coverage. Please follow these steps to file a claim:

1. Contact our Customer Support team to initiate the claim process.

2. Provide all necessary documentation, including proof of value and photos of the damage (if applicable).

3. Allow up to 10 business days for the assessment and processing of your claim.

5. Refunds and Reimbursements

Approved claims will be reimbursed up to the declared value of the item or the maximum coverage amount, whichever is lower. Refunds are issued in the form of a credit to the original payment method used.

6. Changes to the Insurance Policy

We reserve the right to modify or update this Insurance Policy at any time. Changes will be effective immediately upon posting on our website. Please check this page periodically for updates.

7. Contact Information

If you have any questions about this Insurance Policy or need assistance with a claim, please contact our support team.